ADDRESS
Fraser Place Anthill Istanbul
Cumhuriyet Mahallesi İncirli Dede Cad.No:6 Bomonti
34380 Şişli Istanbul, Turkey
Tel:        +90 212 373 68 88
Fax:       +90 212 373 69 99
info.istanbul@frasershospitality.com
istanbul.frasershospitality.com

ANTRE RESTAURANT
The rich breakfast, lunch and dinner is served in Antre Restaurant on the lobby floor, offering the unique tastes of Mediterranean Cuisine.

ATM
There are four ATM machines at the ground floor whenever you need some cash.It is located in front of to the super market.

BABYSITTING
Please dial “8” for more information and reservation.

BANK
Bank opening hours in Turkey is from Monday to Friday between 9:00 a.m. and 5:00 p.m., except public holidays.

BANQUETING INFORMATION
Please refer to Meetings & Events.

BAR
See more information under “Dining & Entertainment”.

BREAKFAST
The rich breakfast buffet is served in Antre Restaurant daily from 07:00 a.m. to 10.30 a.m. on weekdays and on weekend from 07:00 a.m. to 11.00 a.m.
We serve as well breakfast in your room for 24-hours; please dial “7” for your requests.

BUSINESS CENTRE
The Business Centre is located on the ground floor, in B Tower.
We offer the following facilities and services:
• Photocopies (black-white / color)
• Scanning
• Printing (black-white / color)
We offer a computer working place with Internet access, Office software and printer in a quiet place.
Please be informed that the Business Service Centre cannot be reserved in advance.

CARREFOUR SUPER MARKET
Supermarket is located on the ground floor next to the A Tower and loaded with a mix of basic and gourmet products for you to explore. It is open every day from 09:00 to 22:00 .Also you may reach by dialing +90 212 230 38 56 (Outside line)

CAR HIRE
Arrangements can be made for chauffeur-driven or rental cars. Requests should be made as early as possible. Please dial “8” for reception.

CONFERENCE FACILITIES
Please refer to section “Meeting and Events”.

CHECK-OUT
Check-out time is at 12:00 on noon. If you wish to check-out later, please contact with the reception desk. We will be glad to offer you a late check-out free of charge until 3:00 p.m. upon availability.

CHILDREN
Children up to 6 years stay for free in their parents’ room in the same beds.  Please call “8” for extra bed policy and rate.

CIGARETTES / CIGARS
Cigarettes and cigars can be ordered to your room through our “Guest Relations Service”. Please be informed that smoking is not allowed in the hotel in public places or in the non-smoking rooms.

COIFFEUR / UNISEX
Unisex coiffeur offers men and women hairstyles. Haircuts are given by walk-in or appointments are available. The shop accepts cash and credit card. It is located on the ground floor next to the supermarket. Also you may reach by dialing +90 212 397 10 41 (outside line)

CONCIERGE
Front Office staff will assist you with reservations for theatres, concerts, opera and restaurants. We can also arrange flight changes, sightseeing tours, car-rentals etc. You may also obtain information about sightseeing in Istanbul, the public transport and many more.
CREDIT CARDS
We accept the following credit cards:
• Diners Club
• American Express
• MasterCard
• Visa

CURRENCY EXCHANGE
The most frequently used currencies (USD and Euro) can be exchanged at the front desk. The exchange rates are updated daily, for daily rates you can call reception desk.

DILEK PATISSERIE
Dilek Patisserie is where pleasant moments are shared at the warmness of home are the sincere spaces where traditional tastes, are offered with the new forms like mini cakes, cakes, tarts, tartelettes, petit fours, desserts etc. Patisserie working hours are between 07:00 a.m. and 11:00 p.m. You may reach by dialing +90 212 39712 13 (Outside line).

DOCTOR
For near by hospitals please call reception desk.

DO NOT DISTURB
If you do not wish to be disturbed, please place the “Do Not Disturb” sign on your outside doorknob. If you do not want to receive any calls, please inform the operator.

DRINKING WATER
Tap water is not drinkable. You may find two bottles of water in your fridge.

ELECTRICITY
The local electricity supply is 220 Volts 50 hertz. Plug adapters and transformers can be obtained from the reception.
EMAIL
The general address for the Hotel is: info@frasershospitality.com

EMERGENCY
Please dial “8” button for emergency assistance.
EMERGENCY EXIT
To locate the nearest Emergency Exit, please consult the plan on the back of your room’s door. Please also acquaint yourself with the detailed information about the Emergency Procedure, please read the section entitled “Fire & Evacuation”.
FLOWER SHOP
If you need any assistance about flower shops, please dial ‘’ 8 ’’.

FRASER WORLD CARD
From complimentary breakfasts to early check-ins and late check-outs, plus complimentary upgrades and complimentary stays at Frasers Hospitality serviced residences. You’ll enjoy all the exclusive privileges of Fraser World when you join us as a member. Click fraserworld.frasershospitality.com to discover the entire range of Fraser World benefits.

GARAGE
Car parking is complimentary for hotel guests during their stay. Parking area is on -2th floor for hotel guests. If you want to use longer please ask the Reception for the rates. Please inform the Bell team when you require your vehicle to be delivered to the main entrance. Please allow for up to 10 minutes for the delivery of your vehicle.

GUEST SERVICE
All guest needs, whether it is room service, a question for the concierge or a special request, are taken care of at the touch of a button. Just press the “8” button on your room telephone and let us take care of you.

HOUSEKEEPING
For extra linen, towels and amenities please contact with reception.

ICE
Ice could be found in the freeze in the room or served by restaurant with a service charge.

INTERNET
With our easy-to-follow instructions, you can log in to your corporate network, access email, and shop, do whatever you like to do online, and do it for free! Choose “Fraser Connect” from the connection points and then you will see the page showing for 1 week free or special promotions in your browser then choose 1 week free and get to use internet for free without any password.

The government prohibits viewing certain web sites and has blocked these as a result according to Turkish Law.

KEY CARDS
The Hotel is fitted with key card locks for your security. To unlock the door, show the card to the lock and wait a few seconds, then, turn the handle to open the door. For your security, the key card does not contain a room number, or name. Should you mislay or loose your card, please contact reception immediately.

KIDS CLUB
Make new friends. Explore new adventures. Cherish a lifetime of unforgettable experiences. With a well-equipped playroom, wading pool promises your little ones, a new life filled with lots of excitement, adventure and of course, fun! Kids Club is open every day from 08:00 to 20:00. The kids club would welcome your kids two hours per day during your stay. Also parents should be in the hotel when their child enjoying the kids club.

WAKE UP CALL
Wake-up call can be ordered through “8” by reception.

LETTERS AND POSTAGE STAMPS
Reception will be glad to post your letters for you.

LOST & FOUND
Please report any articles lost or found to reception.

LOUNGE
Our lounge is very comfort for you and for your friends. Modern deco style the ambience is luxurious yet cozy, making the Lounge an ideal place after a busy day in Istanbul. 

LUGGAGE SERVICE & STORAGE
Our bell team is available to handle your luggage and also you can keep your luggage in our luggage room until your departure time as a complimentary service. Please call reception.

PETS
Small domestic pets are welcome in the hotel, with the exception of the Antre Restaurant & Kat 54 and the Health Club area. Guest who wishes to keep pets in their apartments will have to sign a Pet Indemnity Form.

PHARMACY
You need cough medicine for your little one or an emergency prescription refill,  The  Pharmacy is open from 09:00 to 19:00 on the ground floor (except Sunday) and you may reach by dialing +90 212 397 10 46 (Outside line).  For duty pharmacy on Sundays you can contact with reception.

RESERVATIONS FOR FRASERS HOSPITALITY
For reservations at Frasers Properties in other countries please contact reception or dial +90 212 373 68 88

RESTAURANT
Antre Restaurant is located on the Lobby floor in B Tower and its working hours are from 07:00 to 23:00.  See more information on “Dining & Entertainment”

ROOM SERVICE
24 hours room service is available. See more information on “Dining & Entertainment” and in your Room Service Menu is placed on your desk.

SPA
Relax and revitalize your body. Comfort Zone Spa offers an extensive menu of body and beauty treatments It is located at the entrance floor of tower A and working 10:00 a.m. to 22:00 p.m. everyday.

SAFETY DEPOSIT BOXES
A safe is provided in each room for convenience. The hotel assumes no responsibility for guest’s valuables that are left unattended in the room. There are also safe boxes in a special room in the reception area for you. Those safes have two keys and one of them will be held by you.

SOCIAL CLUB
Social club is available on the ground floor in B Tower between  06:30-23:00 for weekdays and 08:00-21:30 for weekend and you may reach by dialing 6821 extension number. There is a gym, indoor swimming pool, squash court, billiard and gaming room, indoor ski slope. For Indoor swimming pool open / close time please ask to reception. For health purposes it is necessary to wear a swimming cap in the pool. Please contact with the reception desk to have one.

SKY TERRACE
Our terrace is a perfect place where you can enjoy with your friends in front of the matchless view of Istanbul.
You can arrange your meetings at the sky terrace. You will have a different experience of Istanbul while you are on meeting.

SHOE POLISHER
Shoe polisher is provided on request by housekeeping. Please call the reception desk.

SULTANAHMET MEATBALL GRILL HOUSE
Sultanahmet Koftecisi is the real deal for kofte, or meatballs. They serve traditional flavors also hubble-bubble will be your favorite when you are sipping on tea or taste a water pipe with special flavors. Its working hours are from 08:00 to 00:00 and you may reach by dialing +90 212 397 10 54 (Outside line).

TAXI
Hotel taxis are available in front of the hotel 24 hours a day. The taxi station is belonging to the hotel. Please check the taximeter of the taxis you take from other places and try to take their car plate number.

TIME
Istanbul Time is in the Eastern European Time Zone which (EET) is 2 hours ahead of Greenwich Mean Time (GMT+2).

TOBACCO SHOP
Mahzen Tobacco Shop has tobacco products and accessories, alcoholic and non-alcoholic drinks, snacks at fair prices and provide you with honest, knowledgeable assistance when needed. You may reach by dialing +90 212 397 10 45 (Outside line)